These tool kits were created by The Patient
Experience Team to help our Associates create a consistent and
positive patient experience across Ministry Health Care. These tool kits help share best practices
and tools for launching these initiatives at your site.
Patient
Experience Tool Kits
The Direct Link : http://ministryhealth.libguides.com/PatientExperienceToolkits
You can also get their through the Source
The Source > Links
& Resources >
>In the Ministry Search Box on the left side, search for “patient
experience”
Click on Patient Experience >
Tool Kit Site (link to LibGuide)
This tutorial provides
screenshots for getting to The Patient
Experience Tool Kits.
At present, you’ll find completed tool kits for :
o
Bedside Shift Report
o
Hourly Rounding
New tool kits will come online in the coming
months, including AIDET, TeachBack, and others.
Resources for each Tool Kit include :
o
Contact info for the
subject matter expert
o
Research articles and
evidence to support the strategy
o
The Tools – which may
include PowerPoints, worksheets, metrics, staff education, competencies, etc.
o
Recommended Reading
o
CBT Courses in Learning
Solutions / Pathlore
o
Web Video Demonstrations
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